bluescreen of dispair

September 9, 2011
cord woodruff

Well, my massively awesome megalithic home computer up and died last week. It lived a good life by any measure.  It logged countless of hours of internet exploration, carried me into epic battle against legions of geeks dressed as night elves and orcs all across the azerothian landscapes, pushed my entertainment content here and there with nary a complaint and assisted me in completing heroic feats of research and user experience design for clients all over the world. Yes, the king is dead. Long live the new king. It’s time for an upgrade!

Here’s my object of desire:

Armor TL 570s from Doghouse Systems
Second-generation Intel Core i7 2600K Unlocked Quad-Core Processor
(Factory overclocked to 4.4GHz Max Turbo Frequency)
Corsair H50 closed-loop water-cooled CPU cooler
8 GB Kingston HyperX DDR3 1600 Memory (4 x 2GB DIMMs)
One 1 TB 7,200 RPM WD Black Edition SATA Drive
Two EVGA GTX 570 video cards (2GB GDDR5 total SDRAM)
750W Corsair Power Supply
48 Hour burn in and stress test at factory
3 Year Parts and Labor Warranty
Dimensions (L x W x H): 19.30″ x 9.45″ x 21.06″
Weight: 36 pounds

I know, It’s overkill – literally, but it’s exactly what I need. So, I picked one up late last week. So far this thing has been phenomenal. Well, at least until the memory crapped out.  Then it pretty much just devolved into the blue screen of ultimate disappointment and dispair.

So this is usually the part where a disgruntled consumer begins to rant and complain about the injustice of it all and the lack of quality, etc.I will admit, there was a moment, a very brief one, where I was tempted to unleash all manner of nerd rage upon the white whale that is customer support. Then I asked myself; what would Yoda do? Rage? certainly not. Three year all inclusive warranty, absolutely. So where this could have easily become just another blog-rant about computer purchase failure and customer support nightmares, I have quite a different story to tell.

The memory, or the motherboard are faulty. This happens. Much more often that anyone would like to admit actually. What The guys at Doghouse did was overnight me new memory and help me over the phone with the overclocking and voltage settings. The failures continued to grow worse so they have offered to either replace my system entirely or take this one back, repair it and send it back out at their expense.  Precisely what you would expect to have happen but we all know just how often a company fails to follow through on promises made pre-sale.

For the moment, I’m back on the laptop, which is righteous in it’s own right, and left for dead in Azeroth. But with the surprisingly helpful, knowledgeable and patient support experiences I have had so far with Doghouse, I have full faith that I will soon be rocking the net once again. Until then; For the Horde!


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